Who we are
This website is operated for Advance Appliance Repairs by DeckRay Pty Ltd, ABN 63 479 922 559, based at Unit 3/25 Steel Street, Capalaba QLD 4157.
Information you provide
When you contact us, you may provide your name, email address, phone number, suburb, appliance details and a description of your enquiry. We use this information to respond, discuss service options and arrange any work you request.
Please avoid sending payment details, passwords or other sensitive information through the enquiry form.
Website and enquiry services
The website is hosted using Cloudflare. Online enquiry messages are transmitted using Cloudflare Email Service to our administration, sales and technical teams. Cloudflare may process technical information and enquiry data as part of providing hosting, security and message delivery services, including on infrastructure outside Australia.
The website uses technical request information, such as an IP address, to operate securely and limit automated submissions. This site does not use advertising trackers or set analytics cookies.
Sharing and keeping information
Enquiry information is used for responding to your request and managing the service relationship. It may be handled by the service providers needed to operate the website and email systems. We do not sell or rent customer lists. Information may also be disclosed where required by law.
Information you email or submit is retained in the business’s communication and service records. Contact us if you have a question about information held about you, need a correction or wish to request access or deletion, subject to any legal record-keeping requirements.
Contact and privacy requests
Email service@advanceappli.com.au, call 07 3245 5711, or write to Unit 3/25 Steel Street, Capalaba QLD 4157.
External links
Links to maps, social media and other websites open services with their own privacy policies. Check those policies before providing personal information.
Enquiries, appointments and product information
Sending an enquiry does not confirm an appointment, a price or product availability. The team confirms service details directly. Product specifications and availability may change; confirm the current information before purchasing or arranging service.
Spare-parts orders and returns
Please ensure you are purchasing the correct part for your appliance. We do not accept returns or offer refunds for a change of mind. Special orders cannot be cancelled, refunded or returned for a change of mind. This applies to all spare parts, including parts with opened packaging, electrical or electronic items, and any part that has been installed or used.
If you believe an item is faulty, contact us promptly to arrange its return for assessment. Faulty items returned to us are sent to the manufacturer for testing. For claims under a manufacturer’s warranty, the item must be returned within that manufacturer’s applicable returns period.
These terms do not exclude, restrict or modify your rights under the Australian Consumer Law. Consumer guarantee rights, including any entitlement to a repair, replacement or refund, are not limited by a manufacturer’s warranty or returns period.
Storage and uncollected goods
A storage charge of $5 per day applies to uncollected goods from 14 days after notification on the quote or invoice.
Uncollected goods may be sold six months after the date they were ready for collection, subject to the applicable notice and other requirements of Queensland’s Disposal of Uncollected Goods Act 1967.
Spare parts and installation
Advance Appliance Repairs is not responsible for damage caused by incorrect selection or installation of spare parts. All electrical items and components must be installed by a qualified, licensed electrician. Technical products must be installed by a licensed technician.
Brands and trademarks
All trademarks, logos and product names belong to their respective owners. Their use identifies the relevant brands or products and does not transfer ownership or, by itself, imply an agency relationship.